Shipping Policy

At EASTRU, we strive to deliver your orders quickly, safely, and with complete transparency. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing

Orders are processed within 24–48 business hours of being placed.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is confirmed, you will receive an email/SMS with your order details.

2. Shipping & Delivery Timeline

Standard delivery within India: 5–7 business days (depending on location).
Metro cities may receive faster delivery (3–5 business days).
Remote and rural areas may take longer (7–10 business days).

3. Shipping Charges

Free shipping may be offered during promotions or on minimum order value (if applicable).
Standard shipping charges, if any, will be displayed at checkout before payment.

4. Tracking Your Order

Once shipped, you will receive a tracking ID via email/SMS.
Customers can track their orders through the courier partner’s website or tracking link shared.

5. Delays in Delivery

EASTRU is not liable for delays caused by courier companies, weather conditions, natural calamities, strikes, or any events beyond our control.
We will, however, provide full support to track and resolve such issues.

6. Address & Delivery Attempts

Customers are responsible for providing accurate delivery information (name, address, contact number).
If the delivery fails due to incorrect information or customer unavailability, re-delivery charges may apply.

7. International Shipping (if applicable)

Currently, EASTRU ships within India only. International shipping will be announced soon.

8. Contact for Shipping Queries

For any shipping-related questions or assistance, please contact us at:
📩 support@eastru.com